If a customer is only interested in brown rot, can you exclude information about termites or other WDOs?

The correct answer is that it is not appropriate to exclude information about termites or other wood-destroying organisms (WDOs) when addressing a customer's inquiry, even if their primary concern is brown rot. This approach is important for several reasons.

First, understanding the broader context of wood-destroying organisms is critical for providing comprehensive and responsible service. Brown rot, termites, and other WDOs can affect the integrity of wooden structures in different ways, and customers should be aware of these potential risks.

Second, excluding relevant information can lead to incomplete treatment solutions. If a customer is focused solely on brown rot, they may overlook other significant issues that could exacerbate their situation or lead to further damage if not addressed.

Also, withholding information might not align with industry standards or regulations, which often emphasize the importance of full disclosure in pest management practices. It is expected that professionals provide a well-rounded perspective to help consumers make informed decisions about their property.

Therefore, while customers may have specific interests, it is important to ensure they are aware of all potential threats to their property as part of professional and ethical responsibility.